-
Keep notes of all your
communications with the lender (or
loan servicer), including date and
time of contact, the nature of the
contact (face-to-face, by phone,
email, fax or postal mail), the
first and last name of the
representative, and the outcome.
-
Follow up any oral requests you make
with a letter to the lender (or loan
servicer). Send your letter by
certified mail, “return receipt
requested,” so you can document what
the lender (or loan servicer)
received. Keep copies of your letter
and any enclosures.
-
Meet all deadlines the lender (or
loan servicer) gives you.
-
Stay in your home during the
process, since you may not qualify
for certain types of assistance if
you move out. Renting your home will
change it from a primary residence
to an investment property. Most
likely, it will disqualify you for
any additional “workout” assistance
from the lender (or loan servicer).
If you choose this route, be sure
the rental income is enough to help
you get and keep your loan current.
-
If you do not hear back from
the lender (or loan servicer) in a
reasonable amount of time after
communicating with them, contact
them again. Continue to follow up.
Source:
http://www.ftc.gov/bcp/edu/pubs/consumer/homes/rea04.shtm
|
